1. Help Center

Help Center Directory

1. Personal Payment Collection Has Two Types (Email Sending and Payment Link Creation)

  • Applicable Scenarios: Individual sellers can collect payments as merchants, issue invoices to buyers, and support various collection needs.

  • A. Sending a Payment Request via Email

  • Log in to the App → Go to the "Collection" module

  • Click "Start Now" → Create Email Invoice

  • Click "Select Payment Room" → Add Customer, enter Customer Name and Email

  • Select currency, choose the customer to send to, enter amount and description

  • After confirming the information is correct, click "Send Invoice"

  • B. Creating a Payment Link

  • Log in to the App → Go to the "Collection" module

  • Click "Start Now" → Payment Link → Create Payment Link

  • Fill in payment name and description as required, select currency, enter amount

  • Click "Confirm" to generate a QR code for payment or copy the payment link

2. Customer Payment Process

  • Customer receives the email or link → Click to access the payment page

  • Choose payment method → Complete the payment

  • System shows payment success

3. Personal Collection and Payment

Funds from each personal collection will automatically be gathered into the merchant's crypto asset wallet.

  • On-chain Withdrawal: Merchants can initiate on-chain withdrawals of crypto assets from their wallet to a specified wallet address as needed.

  • Payment: Merchants can convert crypto assets to fiat currency within the app, deposit it into a bank account, and then initiate a payment.

Transfer Fee: 1% (charged when transferring to the crypto asset wallet)

Withdrawal fee refers to crypto asset withdrawal fees or bank account payment fees

4. Reasons for Transaction Failure

  • Payment Exceeded Validity Period

The current payment validity period is 1 hour. If the customer does not complete the payment within the valid period, the system will automatically update the transaction status to "Failed" after timeout.

  • Incorrect Currency, Amount, or Address

If the wrong currency, amount, or address is used, the system cannot match the transaction, resulting in unrecognized payment. After exceeding the validity period, the status will similarly be updated to "Failed".

  • KYT Triggered

If the transaction triggers KYT, the funds will not arrive. You can contact the assistant through the TG community to process a refund.

Explanation and Calculation of the Rebate System

Rebate Level

L1

L2

L3

L4

Number of Invites (Cumulative)

10

10-40

40-70

>100 people (spending over 1 million)

Card Opening Rebate

20%

25%

30%

40%

Spending Rebate

0.05%

0.1%

0.2%

0.25%

Personal VA Account Opening Rebate

10%

20%

30%

40%

Personal Acceptance Rebate

0.05%

0.1%

0.15%

0.2%

Note:

Secondary rebate: For users you invite, if they continue to invite new users, you will receive an additional 10% bonus on the commission generated by the new users. For example: A invites B, B invites C, C generates 10 USDT for B, and A will receive an additional 1 USDT platform reward.

Rebate calculator:  https://static.dogpay.com/rebate-math/index.html