The B2C payment may fail or cannot be processed for the following reasons:

• Insufficient balance – Please ensure there are sufficient funds in your account to complete the payment.

• Incorrect recipient information – Check that the recipient’s name, account number, and bank details are accurate.

• Recipient account issue – The recipient’s account may be frozen, inactive, or not eligible to receive this type of payment.

• Document review is not approved – If the submitted documents have not passed review, the payment cannot be processed.

• Recipient Unrelated to Account Holder — If the recipient has no relation to the bank account holder, the payment may be rejected.

• The bank declined the payment – The bank may reject the transaction due to risk control or other reasons.

💡 Note:

Please review the above items to ensure all payment details, business documents, and recipient account information are correct. If the issue persists, please contact us via email:📧 [email protected]