Help Center Directory

Current DogPay membership system level classification:

Level

Type

Activation Conditions

Paid or Not

Remarks

Basic

Basic Member

Businesses/Individuals complete KYC

❌

Permanently valid, activated by default

Premium

Paid membership

User subscribes to Premium

✅

Monthly payment, automatic renewal

Platinum

Paid membership

User upgrade or subscription to Platinum

✅

Upgrade at the original price, membership takes effect immediately after subscription

Ultra

Paid membership

User upgrade or subscribe to Ultra

✅

Upgrade at the original price, membership takes effect immediately after subscription

Note: All new users are assigned as Basic members by default after completing registration

Membership Benefits:

Individual Membership is a membership service provided by DogPay for personal customers. Once the subscription is successful, personal accounts can enjoy the related benefits, rate discounts, and service support corresponding to the membership level. (For detailed membership benefits, please refer to the membership introduction on the official website or merchant-side page.)

Membership Subscription Procedure:

 https://static.dogpay.com/static/videos/app%E4%BC%9A%E5%91%98.mp4 

Subscription Process:  

Complete the KYC process (mandatory before starting any service)

Click the icon at the top left of the homepage

Click Membership Center and select the membership level you want to activate

Click Agree to the Agreement Pay the monthly fee Receive a notification, subscription successful  Subscription

Rules Explanation:  

Payment methods:

Personal Web: Pay with DogPay cryptocurrency

APP: Apple/Google in-app purchase

✍️: The two payment methods cannot coexist; after using Apple/Google in-app purchase, DogPay cryptocurrency payment cannot be used  

Cancel Subscription:  You need to cancel the subscription in Apple/Google settings Rules for upgrading and downgrading personal membership at different cycles

Rules for Upgrading and Downgrading Individual Memberships Over Different Periods

Scenario

Operation Description

Effective Time

Notes

New Personal Subscription

Basic → Premium/Platinum/Ultra

Effective immediately

Expiry date = Same date of the next calendar month (e.g., Subscribe on April 2nd, effective on April 2nd, expires on May 2nd)

In-cycle Personal Upgrade

Premium → Platinum/Ultra

Effective immediately

Upgrade at original price, effective immediately upon successful subscription

Downgrade (Deferred)

Ultra/Platinum → Lower tier

Effective after current benefits expire

Original tier benefits retainedOnly one pending downgrade plan allowed in the system

Same-tier Purchase

Already on current tier

Cannot subscribe

Display "Current Plan", button unclickable