If a payment has been deducted but the purchase did not go through and the status shows “Refunding”, this is usually due to a bank integration issue.
Please DM the Dogpay assistant in the community with your registered email and a screenshot of the transaction including the transaction ID.
Refunds are generally processed within 5 business days.
Case 2.1
Please check whether the card account has sufficient balance.
For prepaid cards, a top-up is required to activate the card before use. Make sure the card has enough funds to complete the linking.
Case 2.2
Ensure that the CVV and cardholder name are entered correctly when linking the card. Incorrect information may result in a linking failure.
Case 2.3
If all information is correct and linking still fails, please DM the Dogpay assistant in the community with your registered email and a screenshot of the error message so we can identify the issue.
Even if the payment has been successfully deducted, bank clearing is not real-time.
It usually takes 7–30 days for the receiving party to reconcile the transaction.