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DOGPAY ® 2026. All rights reserved.

STRATUSPAY FINTECH LIMITED is registered in Canada and is regulated by Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Services Business (MSB license: C100000785). It is authorised to conduct foreign exchange, money remittance, virtual currency and payment service provider (PSP) activities in full compliance with Canadian AML/CTF requirements. Payment products are offered in partnership with licensed institutions; cards are issued by partners holding appropriate licences in their jurisdictions.

  1. Help Center

Help Center Directory

1. Deposit not credited or deposit failed

Please DM the assistant with your registered email and hash ID.

We will complete the review within 3 business days. After verification, if an issue is confirmed, we will process a refund for you.


2. Refunds after a transaction (status shows “In Progress” or “Refunding”)

These cases require bank clearing, which usually takes 7–30 days.

If the refund has not been credited after 30 days, please DM the assistant with your registered email, a screenshot of the transaction including the transaction ID, and the platform refund voucher.

We will contact the bank to follow up within 3 business days.