1. Deposit not credited or deposit failed

Please DM the assistant with your registered email and hash ID.

We will complete the review within 3 business days. After verification, if an issue is confirmed, we will process a refund for you.

2. Refunds after a transaction (status shows “In Progress” or “Refunding”)

These cases require bank clearing, which usually takes 7–30 days.

If the refund has not been credited after 30 days, please DM the assistant with your registered email, a screenshot of the transaction including the transaction ID, and the platform refund voucher.

We will contact the bank to follow up within 3 business days.